5 Smart Tips To Enhance Customer Loyalty During COVID19 Times

COVID19 has left several businesses with huge downfall and all we can hope is to retain your existing customers. Yes, you read it right! While our economy is having a low time, it has become difficult to keep customers loyal to the brand.  If you are struggling to keep your customer loyal during the COVID19 times, then this blog is for you.

Here are a few tips that will help you increase customer loyalty towards your brand. Check out the details!

Be Available For Your Customers Around The Clock

Do you know more than 85% of customers expect brands to respond within an hour? And, almost 30% of the customers want the brand to respond within 15 minutes or less. However, in reality, it is tough to do the same. So, what’s the solution? Well, brands can use automated chatbots to handle customer queries and stay available for the clients 24/7. Isn’t that easy and efficient?

Try To Offer Services Virtually

We know how COVID19 has put millions of people under the lockdown. So, waiting for the pandemic to get over and restart your services isn’t an option anymore! Businesses need to think smart and provide their users with personalized virtual services. For example - IT companies can provide IT solutions through video conferencing medium, Shopping sites can offer fashion stylist over call or videos, and more.

Try Adding Fun Things To The Invoice

Most of us ignore the invoice receipts just like that! But, do you know you can attract your customers by providing a fun invoice experience? Wondering how? Well, you can do some creativity in the invoices and enhance their experience. For this, you can add some personalized messages with each purchase or add fun elements to make the invoice attractive. Trust me, this can do wonders!

Promo Codes And Upgrades

Surprising your customers with some free coupons or promo codes make them excited. Jot down a list and see who your target audience is. For instance, you can give you new customers with some exciting free deals or discount offers. For regular customers, you can provide upgrade discounts and other add-on service offers. Not just that, you can also keep your customers motivated by time-to-time sales. It is really important to keep your customers engaged with your brand; otherwise, they might shift to some other brand, and you obviously don’t want it, right?

Personalization Is The Key

Customers like to explore the sites that provide the information that is seeking for. Providing your customers with a personalized experience will help your customers to stick to your brand. Analyze their likes and dislikes and provide them with the results they are looking for.

Enhancing customer loyalty is tough, but it is even more daunting in the times of COVID19. With the right strategy and plan, one can overcome the situation and prepare for the worst. Follow these tips and get in the action for your business. It’s time to stand out and make your brand a promising one.